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Charter petition started

Published 5:43pm Thursday, July 3, 2014

Charter Communications went all digital on June 30.

With the announcement, Charter President and CEO Tom Rutledge had this to say: “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value, and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”

However, a growing number of citizens don’t feel that they are having the “best products at the very best value.” Citizens like Tony Goss have had enough, and have formed a petition to try to get some answers.

“I have had so much trouble with Charter myself that I went to satellite dish,” Goss said. “So many people were upset even before this box change came up.”

Goss said poor customer service and higher prices drove him to drop the cable for good, but he started getting more aggravated after a customer of his had difficulty with a device he installs. Goss installs the medical alert pendants.

“A lady called me from Hillabee Towers that had fell and pressed her button, but no one came to help her,” Goss said.

Goss said upon investigating the device, he found that a Charter representative had plugged the wrong line into the device, which rendered it inoperable.

After getting the run-around from the local Charter office, Goss said he gave up and went home. By the end of there weekend, he said he was just plain mad.

Goss went through two or three unsuccessful attempts to get Charter executives to come to the city, Goss said he wanted to see something done.

“We have to prove to them that we have a big enough of a problem,” Goss said. “I am trying to get 1,000 names on a petition to hopefully wake them up.”

Goss said that the 1,000 signature goal was not something Charter told him, but he said that in a town of 15,000, he thinks it might get their attention.

The petition is available online at http://www.change.org/petitions/charter-communications-we-are-fed-up. So far, 144 supporters have signed the petition.

The page reads “We feel our voices are not being heard from the local office to corporate and using this forum could be effective in Charter providing better services overall to their customers not only in the Alexander City area but, possibly in all areas Charter provides services.”

“There is strength in numbers,” Goss said. “Come together to voice your opinion and get some results. If you know get any results, you know what the real answer to the problem is.”

Attempts to reach a Charter representative for a response to the petition were unsuccessful.

Towers who had fell and pressed her button, but no one came to help her,” Goss said.

Goss said upon investigating the device, he found that a Charter representative had plugged the wrong line into the device, which rendered it inoperable.

After getting the run-around from the local Charter office, Goss said he gave up and went home. By the end of the weekend, he said he was just plain mad.

Goss went through two or three unsuccessful attempts to get Charter executives to come to the city, Goss said he wanted to see something done.

“We have to prove to them that we have a big enough of a problem,” Goss said. “I am trying to get 1,000 names on a petition to hopefully wake them up.”

Goss said that the 1,000 signature goal was not something Charter told him, but he said that in a town of 15,000, he thinks it might get their attention.

The petition is available online at http://www.change.org/petitions/charter-communications-we-are-fed-up. So far, 144 supporters have signed the petition.

The page reads, “We feel our voices are not being heard from the local office to corporate and using this forum could be effective in Charter providing better services overall to their customers not only in the Alexander City area but, possibly in all areas Charter provides services.”

“There is strength in numbers,” Goss said. “Come together to voice your opinion and get some results. If you don’t get any results, you know what the real answer to the problem is.”

Attempts to reach a Charter representative for a response to the petition were unsuccessful.

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