Archived Story

Charter going digital June 30

Published 8:13pm Monday, June 16, 2014

Charter Communications will soon be going to an all-digital signal, which means customers will need digital boxes connected to all televisions in the home or their signal will “go dark.”

Patti Michel, director of communications for the Southern region of Charter Communications, said the move should be beneficial for customers.

“It is going to be great for customers,” Michel said. “You will have a better picture that replaces analog. We will also be doubling Internet speed (30Mbps will be upgraded to 60 Mbps for no charge) and adding a lot more channels.”

Michel said there change will also bring about more video on demand offerings.

Ninety-percent of Charter Customers in Alabama have at least one digital box in their home, Michel said, but the change will mean that digital boxes are required for every set in the home.

“People can come get the boxes at one of our stores or have it shipped directly to them,” Michel said. “Depending on the customer’s level of service, they are eligible for at least one free box.”

The additional channels and offerings will be possible due to the complete elimination of analog signals on Charter’s lines.

“By removing outdated analog signals, we regain bandwidth in our network enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation,” said Charter President and CEO Tom Rutledge. “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value, and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”

Michel suggested that customers try to get the box as soon as possible, in order to avoid long waitlines as the deadline approaches. Charter Communications has a store here in Alexander City where customers can pick-up the new digital boxes. It is located at 1155 Cherokee Rd., Alexander City, AL 35010  and is open  Monday – Friday 8 a.m. – 6 p.m.; Saturday 9 a.m. – 5 p.m.

For more information about the digital transition, customers can visit or call 1-888-438-2427.