Archived Story

AT&T, Verizon officials: Outage attributed to ‘fiber line cut’

Published 8:33pm Wednesday, October 16, 2013

An outage left Verizon Wireless, T-Mobile, and AT&T mobile and Internet customers in the Lake Martin area without service Wednesday.
Around 3:15 p.m., Lance Skelly, AT&T Director of Communications – Media Relations, released a statement confirming the outage was due to a cable cut early Wednesday morning.
“We have determined that some AT&T customers in the Alexander City and Dadeville areas may be experiencing issues with wireless and wireline services due to a cable cut. Technicians have been dispatched to locate and repair the damage as quickly as possible. The cable was damaged mid-morning (Wednesday). We don’t provide customer numbers, but we know some customers were impacted in Alexander City and Dadeville areas. We apologize for this inconvenience.”
Kate Jay, public relations manager for the Georgia/Alabama Region of Verizon Wireless, also confirmed in a statement released at 3:45 p.m. that the outage for Verizon customers was also due to a fiber cable cut.
“A number of sites in the Alexander City area are out of service due to a wireline fiber cut, impacting voice and data service for local Verizon Wireless customers. Our network engineers are working with our partners to resolve the issue as quickly as possible. We appreciate our customers’ patience and apologize for the inconvenience.”
Wednesday’s Internet outage also forced a number of local businesses to accept cash only and checks, as debit and credit card machines were down.
Wells Fargo and Aliant Bank branches in Alexander City were also forced to close due to system outages.
Around 4:30 p.m., T-Mobile customers started reporting a return of voice and data service.
Early Wednesday morning, customer service representatives gave conflicting reports on the issue that left many in the immediate Alexander City area and Dadeville without cell phone, Internet or landline phone service.
According to Verizon Wireless customer service representatives, since 9:29 a.m. some 25 cell tower sites were not working. Verizon customer service said that AT&T reported a cable failure and the issue was being resolved.
According to T-Mobile customer service, an outage in the area of Alexander City and Goodwater caused a loss of voice and data service. T-Mobile customer service said Windstream Communications and AT&T were working to resolve the issue.
The T-Mobile engineering department was also working on a solution.
AT&T customer service reported that every tower in the area located near Main Street in Alexander City was “severely degraded,” a term used when a tower is down. AT&T customer service said some five to six towers in the area near Main Street were down, affecting an area of five to six miles in any direction. AT&T had no estimate for when the issue would be resolved.
The only reports of working Internet, cable and phone service were from Charter Communications and SouthernLINC Wireless throughout Wednesday.
As of press time, Verizon Wirelesss customers were still reporting service outages.